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“The tests pay for themselves because recruiting and training costs are so high, which come right out of our pocket.”

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Vice President
Operations Improvement

Featured in HR Executive Magazine


Leading Customer Care Service Provider


Call centers cut turnover and save more than $14 million a year

CHALLENGE

A leading provider of customer care services for large employers, was losing millions of dollars a year in turnover costs. With an annual attrition rate of 250%, approximately 28,000 employees a year either quit or were fired because of poor performance.

SOLUTION

To improve the accuracy of their hiring process and to reduce call center agent turnover, the company implemented Employment Technologies’ EASy Call Center Simulation and EASy–Structured Employment Interview (SEI) for all of their customer service and telephone sales representatives.

RESULTS

Since implementing Call Center Simulation and SEI, the company has experienced dramatic results, including:

  • Up to 72% reduction in turnover at individual call center locations
  • 50% reduction in turnover across locations
  • Better match between people and positions
  • More stable workforce
  • Cost savings of more than $14 million a year

Discover how EASy Call Center Simulation and EASy-Structured Employment Interview
can help you hire, develop, and retain the best call center agents.
Click here to request additional information or contact an EASy representative at 888.332.0648.