EASy Simulation—e.SKILLS is an interactive simulation that accurately identifies individuals with skills to effectively respond to customers by email, Internet, or other electronic means. This award-winning simulation assesses and trains key job skills including email composition, data entry, and typing/keyboarding. e.SKILLS can be used with applicants to identify top performers and can be used with existing employees to target their skill strengths and development needs.

• Measures the basic skills every employee needs to succeed
• Is the first interactive simulation for written communication skills
• Provides a quick and objective way to evaluate email and writing skills
• Provides personalized feedback based on assessment results
• Outlines specific steps for improvement and ongoing development
• Available in PC and web-based formats

e.SKILLS includes three separate skills assessments: Data Entry, Email Composition, and Typing / Keyboarding. Skills assessments can be administered separately or in any combination.

Data Entry	Participants listen to a series of customer calls and process their requests. Participants are required to accurately enter information (e.g., account numbers, addresses, credit card information) into appropriate data fields using the keyboard and mouse. Data entry speed and accuracy are measured.
Email Composition	Participants receive email messages from customers with various questions or issues Participants are required to look up customer and product information (using information screens) and respond in writing via email Spelling, grammar, vocabulary, tone, and response content are assessed
Typing	Participants view written email messages Participants are required to retype the email messages as quickly and accurately as possible Typing speed and accuracy are measured

e.SKILLS’ automated software makes it easy to administer and score the simulation. e.SKILLS provides participants with all of the information they need to complete the simulation, including instructions, practice opportunities, and skills assessments. The data entry and typing sections are automatically computer scored. The email composition section is scored using an onscreen checklist to quickly and objectively evaluate written responses. e.SKILLS provides immediate access to comprehensive, easy-to-interpret results. These results provide a prediction of each participant's potential for success as well as specific performance feedback and personalized tips for improvement.

• E-Representative
• Call Center Agents
• Data Entry Specialists
• Administrative Assistants
• Data Processors

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