EASy Simulation—CA$H is an interactive software program that quickly and accurately assesses the key skills required for success as a collection agent. This highly realistic simulation lets applicants "test drive" the job and prove they have the skills to handle the unique challenges collection agents face on a daily basis. As part of the simulation, applicants demonstrate their ability to interact with customers regarding delinquent accounts, overcome objections and stall tactics, educate customers on the benefits of payment, negotiate appropriate payment terms, update account information, and document call results. Applicants must also demonstrate basic keyboard and navigation skills as well as the ability to identify effective responses for each question. As a result of the simulation, applicants have a realistic preview of the job, and you have a realistic preview of applicants' ability to perform the job.

CA$H is the first and only simulation designed specifically for collection agent hiring and development. This advanced technology:

• Accurately assesses skills by requiring applicants to perform key job tasks
• Is proven to predict job performance with unparalleled accuracy
• Provides a realistic preview of the job
• Reduces hiring time and costs
• Identifies applicants with the greatest potential for success. Test scores are significantly related to higher productivity (e.g., collected revenues, agreements secured, calls per hour, first call resolution)
• Available in PC- and web-based formats

CA$H measures seven critical skills required for high levels of performance in the collection agent position:

• Persuasion
• Developing Rapport
• Active Listening
• Problem Solving
• Ability to Learn and Apply Procedures
• Multi-tasking
• Professionalism

CA$H automatically provides applicants with all of the information they need to complete the simulation. The simulation begins with a realistic preview of the collection agent job followed by assessment instructions and a practice opportunity. Once the applicant is finished, you have immediate, 24/7 access to comprehensive, easy-to-interpret results. These results provide a prediction of each applicant's potential for success as well as valuable feedback on skill strengths and developmental needs.

• In-house collections
• First-party collections
• Third-party collections
• Debt purchase collections

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