The Team Leader Readiness Simulation realistically depicts the team leader job. As part of the simulation, participants must review and analyze information, monitor and evaluate agent performance, and evaluate response options. Sample screens from the computerized simulation are provided below.

COMPUTERIZED SIMULATION

The Team Leader Simulation provides immediate access to participant results via the EASy Datacenter. The EASy Datacenter is a secure internet site that provides password protected, 24/7 access to participant results and reports for both the Computerized Simulation and the Face to Face Simulation. Click below to view sample screens.

EASy ® DATACENTER Participant Results Face To Face Scoring