The Team Leader Readiness Simulation is the first comprehensive hiring and development system designed specifically for the critical team leader role. This state-of-the-art system includes four key components: Computerized Simulation, Career Prescription, Face to Face Simulation, and Structured Employment Interview. Click the links below for detailed information about each component.

COMPUTERIZED SIMULATION  FACE TO FACE SIMULATION  CAREER PRESCRIPTION (CAREERx)  STRUCTURED EMPLOYMENT INTERVIEW

Whether your business need is to identify and develop future team leaders, or to strengthen the skills of existing team leaders, the Team Leader Readiness Simulation gives you the tools to find and keep the best talent.

• Predicts job performance with unparalleled accuracy
• Provides a systematic process to develop future team leaders
• Produces immediate and lasting performance gains for current team leaders
• Directly impacts the bottom line by boosting productivity and increasing employee retention
• Supports both onsite and remote testing
• Provides a consistent, fair, and legally defensible process

The Team Leader Readiness Simulation measures ten critical skills required for high levels of performance in the team leader position. These skills are:

Building Relationships Coaching Team Building Flexibility Work Ethic

Time Management Problem Solving Decisiveness Analytical Thinking Communication

• Call Centers

• Team Leaders
• Call Center Agent Supervisors

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