The Team Leader Readiness Computerized Simulation is a highly realistic, multi-media assessment that depicts a typical day in the life of a team leader. This PC-delivered simulation requires participants to assume the role of a newly hired team leader. As part of the simulation, participants must handle a series of challenging situations that require them to:

• Monitor agent calls and provide feedback and coaching
• Review information from call monitoring systems in order to make recommendations on improving efficiency
• Resolve team conflict
• Respond to changing priorities
• Motivate agents and maximize team performance
• Take actions to increase agent retention

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No special training is needed to administer and score the computerized simulation. The simulation automatically provides participants with all of the information they need to complete the assessment, including a realistic preview of the team leader job, complete assessment instructions, and a practice opportunity. Participants then have an hour and 45 minutes to complete the assessment. (Most participants complete the simulation in about an hour). Once the participant is finished, the simulation provides immediate, 24/7 access to comprehensive, easy-to-interpret results via the EASy Datacenter. These results provide a prediction of each participant's potential for success as well as valuable feedback on skill strengths and developmental needs. In addition, Employment Technologies' exclusive Career Prescription^® (CareeR_x^®) component instantly creates an objective, personalized development plan for each participant based upon his or her specific assessment results.

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