The Retail Sales Fit Index^® (RSFI) is a web-based prescreening tool that reduces voluntary turnover and improves person-job fit. The RSFI measures applicants’ job compatibility by identifying their tolerance for work-related activities and characteristics. The RSFI also collects information regarding applicants’ interpersonal style to determine their “fit” for retail sales positions. By measuring work tolerance and interpersonal style, RSFI identifies applicants who are willing to:

• Demonstrate superior customer service
• Work cooperatively with difficult customers
• Adjust to irregular work schedules
• Adhere to policies and procedures
• Pay careful attention to details
• Recommend products and services
• Process routine transactions
• Work under time pressure

• Accurately identifies and screens out turnover-prone applicants
• Is available 24 hours a day, 7 days a week
• Can be used simultaneously by multiple applicants
• Is virtually proctor-free
• Provides immediate feedback of assessment results
• Results are easily accessed through a fully secure website with password protection

RSFI’s web-based format alleviates many of the administrative duties normally associated with testing. The test administrator simply enters a user name and password to begin testing. RSFI then leads applicants through each step of the testing process. The assessment takes approximately 20-25 minutes to complete. Following the assessment, RSFI provides immediate access to test results through a secure website. These results classify applicants into one of three categories: low turnover risk, marginal turnover risk, and high turnover risk.

Low Risk	This applicant will likely experience minimal job-related frustration and possesses personality characteristics associated with longer tenure in the target position. This applicant is not likely to prematurely turnover.
Marginal Risk	This applicant may experience some frustration in the target environment. Based on the combination of interests and personality characteristics this applicant possesses, it is difficult to make a reliable prediction regarding his or her turnover likelihood.
High Risk	This applicant fails to meet the minimum and necessary passing criterion. This applicant will likely experience a significant amount of job frustration based on a poor match between his or her interests and personality characteristics and those required for performance on the job.

• All businesses that require strong retail sales skills

• Face-to-face sales and service providers

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