Call Center Simulation is a multi-media simulation that realistically depicts a call center workstation. As part of the simulation, applicants must demonstrate data entry and system navigation skills, evaluate response options, and summarize calls. Sample screens from the Call Center Simulation testing program are provided below.

TESTING Data Entry Evaluate Responses Summarize Calls

Call Center Simulation provides immediate access to participant results via the EASy™ Datacenter. The EASy™ Datacenter is a secure Internet site that provides password protected, 24/7 access to participant results and reports. A sample screen from the EASy™ Datacenter is presented below.

EASy™ Datacenter Participant Results