The Customer Service Fit Index^® (CSFI) test measures applicants' job fit by identifying their tolerance for job-relevant activities required for success or environmental characteristics present as part of the job. Below are a few examples of the nine (9) Work Tolerance areas measured by the CSFI test that help to determine an applicant's Turnover Risk Rating.

• Working Under Time Pressure: Will the applicant enjoy having to make decisions quickly?
• Coping with Criticism: Is the applicant willing to accept criticism without getting upset?
• Emotionally Stressful Situations: Will the applicant be bothered by having to counter and rebut others' arguments? Can the applicant be polite to rude or difficult people?
• Problem Solving: Can the applicant manage a lot of information at once without becoming frustrated?

Combined with the Work Tolerance information collected in Section A of the CSFI test is information regarding applicants' Interpersonal Style. The characteristics listed below also help to determine an applicant's fit for the job of a Customer Service Representative.

• Conscientiousness: Is the applicant careful and responsible?
• Emotionality: Is the applicant resilient and stress tolerant?
• Extraversion: Is the applicant outgoing and social?
• Ambition: Is the applicant hardworking and persistent?
• Agreeableness: Is the applicant good-natured and warm?