The TeleSales Fit Index^® (TSFI) test measures applicants' job fit by identifying their tolerance for job-relevant activities required for success or environmental characteristics present as part of the job. Below are a few examples of the twelve (12) Work Tolerance areas measured by the TSFI test that help to determine an applicant's Turnover Risk Rating.

• Working Under Time Pressure: Can the applicant tolerate working at a very fast pace? Will the applicant enjoy having to make decisions quickly?
• Maintaining Goal Orientation: Will the applicant be frustrated by trying to maintain productivity goals? Can the applicant deal with setbacks effectively to achieve a productivity goal?
• Attention to Detail: Will the applicant be bothered having to remain attentive to details over extended periods of time?
• Routinization: Can the applicant tolerate having little variety in their work activities?
• Exchanging Information with Customers: Will the applicant be motivated to speak with others regarding products or services?

Combined with the Work Tolerance information collected in Section A of the TSFI test is information regarding applicants' Interpersonal Style. The characteristics listed below also help to determine an applicant's fit for the job of a Telesales Representative.

• Conscientiousness: Is the applicant planful and organized?
• Emotionality: Is the applicant resilient and stress tolerant?
• Extraversion: Is the applicant social and assertive?
• Ambition: Is the applicant hardworking and persistent?
• Agreeableness: Is the applicant trusting and cheerful?