The Collections Fit Index^® (CFI) test measures applicants' job fit by identifying their tolerance for job-relevant activities or environmental characteristics required for success that are present as part of the job. Below are a few examples of the nine (9) Work Tolerance areas measured by the CFI test that help to determine an applicant's Turnover Risk Rating.

• Problem Solving: Can the applicant manage a lot of information at once without becoming frustrated?
• Emotionally Stressful Situations: Will the applicant be bothered by having to counter and rebut others' arguments? Can the applicant be polite to rude or difficult people?
• Exchanging Information with Customers: Will the applicant be motivated to speak with others regarding products or services?
• Attention to Detail: Will the applicant be bothered having to remain attentive to details over extended periods of time?

Combined with the Work Tolerance information collected in Section A of the CFI test is information regarding applicants' Interpersonal Style. The characteristics listed below also help to determine an applicant's fit for the job of a Collections Representative.

• Conscientiousness: Is the applicant careful and organized?
• Emotionality: Is the applicant resilient and stress tolerant?
• Extraversion: Is the applicant outgoing and assertive?
• Ambition: Is the applicant hardworking and persistent?
• Agreeableness: Is the applicant trusting and caring?